Privacy Policy
Effective date: September 6, 2026
KinesioCal, LLC (“KinesioCal,” “we,” “us,” or “our”) provides booking and practice-management software for massage therapists and other hands-on practices, along with this website. This policy explains what information we collect, how we use it, and the choices you have. We’ve tried to write it the way we write everything else — plainly.
The short version: we collect what we need to run the service and nothing more, we never sell your information, and your data is yours to take with you.
1. Who this policy covers
- Visitors to this website (kinesiocal.com).
- Businesses and their staff who create a KinesioCal account to run a practice.
- Clients of those practices who book appointments, use a client portal, or receive messages sent through KinesioCal.
A note for clients: your therapist’s practice controls the appointment and profile records it keeps about you within KinesioCal, much like it controls its own paper files. We process that information on the practice’s behalf to provide the service. Questions about a practice’s own policies belong with the practice; questions about the platform belong with us.
2. Information we collect
On this website: nothing personal, unless you contact us. We don’t run third-party analytics or advertising trackers here. The only thing the site stores on your device is your light/dark theme preference, kept in your own browser’s local storage and never sent to us.
When you email us: your email address and whatever you choose to tell us, which we use to reply and to keep a record of the conversation.
When a business uses the service:
- Account details — name, email address, password (stored hashed), business name, address, and settings.
- Practice records the business creates — services, schedules, staff, appointments, client profiles, notes, forms, invoices, and similar operational data.
- Billing details for the business’s subscription, when paid plans are available.
When a client uses the service: contact details and appointment information you or your practice provide — such as your name, email, phone, address for house calls, bookings, reminders and their delivery status, and any forms you sign.
Technical basics: like most online services, our servers keep standard logs (such as IP address, browser type, and the time of a request) for security, troubleshooting, and abuse prevention.
3. How we use information
- To provide the service: scheduling, reminders, portals, invoices, and the rest of what KinesioCal does.
- To send the messages the service exists to send — appointment reminders, booking confirmations, and account notices. Marketing or newsletter email is separate and only goes to people who have opted in; every such email includes an unsubscribe link.
- To answer support requests and communicate about the service.
- To keep the platform secure, prevent abuse, and debug problems.
- To meet legal obligations.
We do not sell personal information, and we do not use your practice’s or your clients’ data for advertising.
4. How information is shared
- Within a practice: a business’s staff see the client and scheduling records their role permits.
- Between you and your practice: clients and their chosen practice see each other’s relevant details — that’s the point of booking software.
- Service providers: we use a small number of vendors to run the platform (such as hosting and email delivery). They process data only on our instructions and only to provide their service to us.
- Legal requirements: we may disclose information if required by law, or to protect the rights, safety, or property of our users or others.
- Business transfers: if KinesioCal, LLC is ever merged or acquired, data would transfer under this policy’s protections, and we would notify affected users.
5. Your data is yours
This is a founding principle of the product, not a legal afterthought:
- Businesses can export their records, including their client list, and can close their account.
- Clients own their portal. Your history, contact information, and documents remain available to you to download — even if you and a practice part ways.
6. Retention
We keep information for as long as it’s needed to provide the service and meet legal or accounting obligations, then delete or anonymize it. Operational logs and message records are pruned on a schedule rather than kept forever. If you ask us to delete your information, we will, except where we’re legally required to retain it.
7. Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and encryption of especially sensitive fields at rest. No system is perfectly secure, but if we learn of a breach affecting your personal information, we’ll notify you as required by law. To report a security concern, email us with “Security” in the subject line.
8. Children
KinesioCal is not directed to children, and we don’t knowingly collect personal information directly from anyone under 13. A parent or guardian may manage bookings for a minor through their own account or through the practice.
9. Your choices and rights
- Access, correct, or update your account information at any time.
- Download your data from your portal or account, or ask us for an export.
- Ask us to delete your personal information.
- Opt out of non-essential email using the unsubscribe link in any such message; essential service notices (like appointment reminders you or your practice set up) are managed in your notification preferences.
Depending on where you live, you may have additional rights under local law. To exercise any of these, email KinesioCalendar@gmail.com — we honor these requests for everyone, not just where a statute makes us.
10. Changes to this policy
If we change this policy, we’ll post the new version here and update the effective date. For significant changes, we’ll notify account holders by email or in the app before the changes take effect.
11. Contact us
Questions, concerns, or requests about privacy:
KinesioCal, LLC
KinesioCalendar@gmail.com